What are the reception hours?
In winter from December 01 to April 06, from 8am to midnight.
In summer from April 07 to November 30, from 9am to 1pm and from 5pm to 8pm. If you arrive outside reception hours, you will have to notify in advance the day of arrival between 09:00 and 13:00.
What time can I check-in?
From 5pm you can check-in. If you arrive earlier, we can store your suitcases at the reception.
What time do I have to leave the room (check-out)?
The time to check-out and leave the room is until 10am.
Can I leave the room later?
It is possible to check-out later under a surcharge depending on availability.
Does the hotel have daily cleaning service?
Winter: from December 1 to April 6, the rooms will be cleaned daily.
Summer: from April 7 to November 30, it is carried out from stays of more than 7 nights.
Can I connect to Wi-Fi?
Yes, it is available for free throughout the hotel.
Do you accept pets in your hotel?
We are sorry, but we do not host any type of pet in our hotel.
Is parking available?
Yes, we have parking with a supplement of € 15.71 / day, depending on availability upon arrival at the hotel.
What are the prevention measures against COVID-19 applied in your hotel?
We want to guarantee that your stay with us is calm and safe. In all our hotels and restaurants we apply the following protocols
What are the rates for children?
Babies from 0 to 5 years old and children from 6 to 12 years old will be considered. From the age of 13 will count as an adult.
What are the entry conditions to the water zone?
You can relax in our relaxation area with Jacuzzi and Turkish bath with a supplement and by prior reservation at reception.
Are cots available?
Yes, we have cribs available for free. Request it when you make the reservation. It works under availability.
Can I store my bike or ski?
In winter, if you come to Andorra with the intention of skiing, we have locked lockers to store your snowboard or ski by paying a deposit that will be returned at the end.
In summer we put if you come with your bike there is the possibility of storing it in the apartment.
Is breakfast available at the aparthotel's restaurant?
During the winter season (from December 1 to April 6) you can enjoy a continental buffet breakfast in our restaurant.
In summer (from April 7 to November 30) the restaurant is closed.
How is the arrangement / distribution of the apartments?
All our apartments are made up of a fully equipped kitchen, a complete bathroom with a hairdryer, a living room with a sofa bed for 2 people and a room with 2 single beds of 90 cm each.